FAQ

Frequently asked questions in short overview
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Which BURNS Hotels do have rooms for allergic and handicapped people?

All rooms in BURNS Hotels are suitable for allergy sufferers.
You could find handicapped accessible rooms only in our BURNS fair & more in Cologne.

Is it possible to obtain meals specially prepared for those with lactose intolerances, gluten intolerances or wheat flour allergies?

All BURNS hotels are happy to prepare meals without lactose, wheat flour or gluten. Please inform us of any special nutritional requirements when making your reservation.

What does parking space cost and is it possible to make a reservation?

Parking spaces in our BURNS Hotels in Cologne are free of charge and it's not necessary and not possible to reserve one. In our BURNS Hotels in Düsseldorf you could reserve a parking space for a charge of 11€ per night.

What does online access cost? Does the hotel have WiFi?

All our BURNS Hotels are equipped with WiFi up to 50mbit/s. Our guests could use the connection free of charge during their whole stay.

Does the hotel provide transfer services from the airport/train station and is it complimentary?

Our BURNS hotels in Düsseldorf are located within easy walking distance from the train station and can easily be reached with public transport. Generally speaking, because of this the hotels do not provide a complimentary transfer service.
The BURNS Hotels in Cologne are located only 15 minutes away from city centre by tram. For transfer you could use tram lines 3 and 4 to station "Stegerwaldsiedlung"

Are non-guests allowed to partake in the hotel breakfast?

Non-guests are more than welcome to dine in BURNS hotels! Information such as opening times, prices and reservation numbers for our sumptuous buffet breakfast can be found in the "informations & services" section of the hotel in question.

Are pets allowed in the hotels?

Unfortunately pets are not allowed in all of our BURNS hotels because of the allergy friendly equipped rooms.

Aside from furnishings, what features do Maritim rooms have?

Every guest room in the BURNS portfolio has a bathroom/WC, hairdryer, cosmetic mirror, SAT-TV, digital fax- and modem socket, WiFi, minibar, safe and air conditioning are available in most of the rooms. Detailed information on the rooms in the hotel you plan to visit can be found under "rooms and suites".

Which credit cards are accepted at the Maritim Hotels?

In all hotels you pay comfortable by:
 
✫Visa
✫MasterCard
✫AmericanExpress
✫Diners Club
✫Japanese Credit Bureau (JCB)
✫CUP UnionPay

and of course:

✫EC-card
✫Maestro